Wow! Labour Weekend is here and we are still in Level 3 here in Auckland.
We are grateful to be able to operate at some capacity in Level 3, but these last 9 weeks have certainly been challenging.
We have a small and dedicated team working hard trying to get orders and support processed as quickly and safely as possible, in between deliveries, phone calls and juggling children still at home learning.
However we have struggled to keep up with demand and are aware that we have not been able to answer every call & email as quickly as you may have liked, if this has caused an inconvenience for you we are truely sorry. It’s not in our nature to operate under these impersonal conditions & turn customers away. We love sharing our knowledge and it’s been difficult knowing that we’ve not been able to help everyone.
Due to these high levels of demand we have had to temporarily stop our “Collection” services. This is to protect our small team, including our amazing couriers drivers and help us to ensure that we can manage the volume of orders coming through safely and without disruption.
We have set up some forms on our www.victronenergy.co.nz website to help us manage support / repair / new account requests etc…This is the best and quickest way to get you into our contact queue.
The web store is also the quickest way to get your order out the door and we are still offering Free Freight with all web store orders. If you already have an account with us and would like us to set you up on the store please email firstname.lastname@example.org
We hope you all have a safe Labour Weekend from the Team at AEP Pacific.